Camera/Microphone isn't working on video chat

Double-check

• Here are a few things to check before you proceed:
  • Check your internet connection to make sure it’s works
  • Make sure your camera and microphone aren’t off in the video call
  • Make sure nothing is blocking the camera lens
  • Try unplugging your headphones to see if the computer's internal microphone works
  • Check your headphones on another device to see if the microphone is working

Update your browser

• Check to see if your browser needs to be updated
  • Check out these resources to see if your browser is up to date
    • Google Chrome
    • Apple Safari
    • Microsoft Edge
    • Mozilla Firefox

Check permissions on your browser

• Most of the time when your camera and/or microphone isn’t working is because of your browser settings not allowing “permission.” For a browser to access your camera and/or microphone for a new website, it should ask for permission to access those functions on your computer.
  • Check out the following resources to see how to grant permissions for your browser:
    • Google Chrome
    • Apple Safari
    • Microsoft Edge
    • Mozilla Firefox

Check your computer settings

• Check to see if your computer settings are setup correctly
  • Check out the following resources to check settings on your computer:
    • Apple:
      • Mac Camera
      • Mac Microphone
    • Microsoft Windows:
      • Windows 11
      • Windows 10
    • Chromebook:
      • Google Chromebook

Clear your cache and cookies

• It's possible that this is caused by an old mic/cam permissions cookie, or possibly because of another application that's taking priority access. Try clearing your cache and cookies for your entire browser and then restarting your computer.
  • Below are links to guide you through this process:
  • Google Chrome
  • Microsoft Edge
  • Apple Safari
  • Mozilla Firefox

Questions? We're happy to help. Support@Vanta.gg