Don’t see matches on my schedule

Once you've added your gamers and created your teams our scheduling team will be notified.

From there, it takes approximately 24-48 hours for your teams to be scheduled to compete. Once they have been scheduled, you will receive an email from support@vanta.gg with instructions regarding gameday. The opposing coach will be cc'd on the email, and it will include instructions regarding lobby information and connecting with the opposing team.

If it has been more than 48 hours since you created your teams and you still don’t see any matches or practices scheduled, please let us know by emailing support@vanta.gg, and we will follow up with our scheduling team.

Communicating with the opposing coach:

• Chat feature - You will be connected to the opposing coach 72 hrs. before gameday through our chat feature. On the Vanta Platform you will see two message bubbles on the left hand side, if you click on that icon, there you will see when you are connected with the opposing coach and can send messages.
• Email - As mentioned above, you will be connected with the opposing coach through an email (cc) from support@vanta.gg about your scheduled match.

If you are experiencing issues with our chat feature, please be sure you’ve added the following domain https://chat.stream-io-api.com/ to your approved list - your school’s firewall may be blocking a part of our communication systems.

Questions? We're happy to help. support@vanta.gg