Incorrect charge on my account

If there is an incorrect charge on your account please contact the Vanta Support team at Please include a payment or reference number for the charge so the support team can verify the issue.

When a refund is issued through Stripe (payment system) the payment typically takes between 3-5 business days to be processed. If you do not see the funds in your account within that time frame please reach out to and we will coordinate with our partners at Stripe to identify the cause of the delay.

Questions? We're happy to help. Email us at

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